FAQs
1. Who is eligible? What are the income limits?
There are three major criteria to determine eligibility:
-
The household income must be less than the established 'Housing Income Limits' which vary by household size and by geographical areas within the province:
| Household | Urban (Residing in one of NB’s 8 major cities) |
Rural (Residing outside city limits) |
|---|---|---|
| Single person or couple, requiring 1 bedroom | $33,000 | $50,500 |
| Single person or couple living with another person, requiring 2 bedrooms | $40,500 | $59,500 |
| Single person or couple living with more than 1 other person, requiring 3 or more bedrooms | $44,000 | $67,500* |
*Any household requiring greater than a 3 bedroom unit will be capped at the threshold of $67,500.
- Urban areas include the cities of Saint John, Fredericton, Moncton, Dieppe, Miramichi, Bathurst, Campbellton and Edmundston (municipal boundaries apply)
- Rural areas include all remaining communities throughout the province.
- Property taxes for the previous year must be paid in full. If arrears are indicated on your Property Tax Assessment you will not be eligible.
- You must own the home and live in it.
- Your home must have a need for major energy efficiency upgrades.
2. How can I take part in the program? Can I register?
Contact NB Power to express your interest in the program. You can contact our Customer Care team by phone at 1 800 663-6272 and press 5 for Energy Efficiency Services (after choosing your preferred language). You can also download or print this fillable PDF application form and submit it by email, mail or fax.
3. What are the upgrades?
Upgrades are recommended based on a pre-upgrade evaluation by a Certified Energy Advisor. All upgrades require approval by NB Power and are determined based on energy efficiency and savings.
Eligible homeowners will be offered a series of upgrades, such as the addition of basement, attic and wall insulation; ventilation for air quality or humidity issues; energy-efficient light bulbs and low-flow showerheads to help reduce energy consumption. Homes can qualify for some or all of the potential upgrades to be completed at no cost.
4. Do I have to own my home?
Yes, you must own the home and live in it. Eligible participants must be the owner of the property as registered with Service NB. You must be the primary resident of the home and live in it.
5. How long does the process take?
Once we receive your documents and approve your file, it could take up to 9 months before our Service Organization calls to schedule an evaluation of your home. If any recommended upgrades are then approved by NB Power, it can take 2-7 months (from the date of the initial evaluation) for the work to be completed.
6. What will it cost?
There is no cost to participate in the Program. This program is funded by NB Power and the Government of New Brunswick and administered by NB Power.
7. What if I have already received funding from the Department of Social Development?
If you received funding from the Department of Social Development, you are eligible to participate
8. What if I am a client of Social Development or on Social Assistance?
You are still eligible to be considered to participate in the Low Income Energy Savings Program.
9. What if I am in a Social Development home?
You are not eligible to participate if you are not the rightful owner of the home.
Please see the Program Guidelines for more information.
