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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Direct Deposit Enrolment

How do I apply for direct deposit?

Step 1: Fill out the Direct Deposit Enrolment Form

Step 2: Save and upload the form securely here or print and mail it to: NB Power, Attn: Energy Inquiries, 3rd floor, 515 King Street, PO Box 2000, Station A, Fredericton, NB E3B 4X1

Upload Direct Deposit form

What is my Application ID Number and where can I find it?

Your Application ID Number is a unique identifier that is given to you after you register for an efficiency program. You will find this unique 10 digit number, beginning with five, on most efficiency program correspondence you receive from NB Power.

How do I find my bank account information?

Your account information is on your personal cheques or online account.  You will need to attach a void cheque to your Direct Deposit Enrolment Form. If you can't find the information, call or visit your financial institution.

What if my bank account information changes before I receive my incentive?

To update your banking information, please complete a new Direct Deposit Enrolment Form. Please do not use this form to provide change of address information. If you update your direct deposit information, it is always a good practice to leave your account open until your incentive is deposited into the new account.

Can I use a different bank account for my incentive then the one I use for my Pre-authorized Payment Plan with NB Power?

Yes. NB Power will only use the account information that you have provided on your Direct Deposit Enrolment Form for incentives.

What if I do not want to receive my incentive by direct deposit?

Direct deposit is a convenient, reliable, secure and faster way to receive your incentive.  If we have not received a completed Direct Deposit Enrolment Form at the time your incentive is processed, a cheque will be issued to your mailing address on record.