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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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Tips for Hiring a Heat Pump Contractor

Expect a home visit.

In order to properly size and position your ductless mini-split heat pump system, the contractor needs to perform a home evaluation. While a company may be able to give you a price range over the phone you should be wary of getting an actual quote or recommendation without a home evaluation. Incorrect sizing and/or placement of your heat pump can mean reduced savings and efficiency.

Know your warranty.

When it comes to warranties, understand not only the warranty on the heat pump itself but also the warranty on the installation job. Contractors should guarantee their work for at least three months.

Ask for and call references

Every reputable contractor should have many happy customers. Ask them for references and call and ask about their experience with the installation and performance of their heat pump.

Get three quotes

A ductless mini-split heat pump is a major purchase in most households so you should contact two or three contractors and compare their quotes based on the equipment efficiency and performance, warranty and cost of installation. The lowest price may not always reflect the best deal.

Get it in writing

Make sure you have a complete written account of all of the things (efficiency, warranty, installation, work schedule, payment schedule, financing options, etc.) you want to consider when comparing your contractors’ quotes.

Hire a professional

When hiring any contractor, make sure they carry liability and workers’ compensation coverage, they employ licensed tradespeople to perform the installation and that they will be responsible for any permits or licenses required by your municipality.